Telephone Analyst (CMP 64663) Portland ME in Portland, OR at Avangrid

Date Posted: 7/31/2018

Job Snapshot

Job Description

Publication date: 30.07.2018
REFERENCE: 5098503701

Company: CMP
Department: Customer And Commercial
Job Title: Telephone Analyst
Reports to: Supervisor, Joint Use of Plant
Location: Portland ME
Cross Company Responsibility: Yes

Business and Department
CMP-ME-Portland Serv Building

Provides support to 2-3 service centers at one time. Serves as the liaison between all pole attaching entities, and
ensures the accurate and timely resolutions of matters relating to utility pole ownership, maintenance, attachments,
billing, and other issues relates to joint use.

1. Reviews and approves joint billing for every SAP project that involves poles and anchors in order to create an
Exchange Of Notice (EON). Responsible for providing accurate information used for billing to and from the
Incumbent Local Exchange Carries (ILECS).

2. Perform field surveys for all pole attachment requests from CATV, fiber, private, ILECs and CLEC companies.
Monitor illegal attachments through field surveys.

3. Ensures efficient and effective flow of information between the Company and other joint users. Assists service
centers with all aspects of coordination, including follow up on pole sets, transfer notices, space allocation, signs
and other illegal attachments to poles.

4. Negotiate and proactively manages relationships with all joint parties to meet the needs of both internal and
external customers in order to achieve corporate goals.

5. Maintaining and correcting ownership information in order to generate accurate pole attachment billing.

Education & Experience Required:
• High School degree/GED equivalent
• 4 years related experience, SAP WMS, JUMS, SmartMap
• Familiar with NESC, Distribution Construction Standards, Field Operating Procedures, Joint Use Practices
• Valid Drivers License with a clean record

• Strong organizational, time management and communication skills.
• Demonstrated initiative in learning new technologies.
• Ability to work independently within established guidelines.
• Diplomatic and effective communication with customers. Eliminate and control common barriers.
• Ability to use fact-finding skills to gain information and solve problems.
• Ability to analyze the information to come to a decision.
• Ability to recognize own training needs.

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
833-246-6347 or