Supervisor, Field Customer Service (NYSEG) 63522 in Geneva, NY at Avangrid

Date Posted: 6/28/2018

Job Snapshot

Job Description

Publication date: 27.06.2018
REFERENCE: 5096780201

Company: NY State Electric & Gas Company
Department: Field Customer Service
Job Title: Supervisor, Field Customer Service (NYSEG) 63522
Reports to: Manager, Regional Operations
Location: Auburn, NY, US I Geneva, NY, US
Cross Company Responsibility: Yes

Business and Department


Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Plans, directs and supervises customer service functions including billing, credit, customer service contact,
specialty and meter services, and collection activities. Supervises customer service activities to provide efficient,
economic services to customers.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

1. Plans, schedules, directs and appraises work of direct reports
and/or contingent workers. Leads the activities of a team of customer
service representatives and meter services.
2. Ensures compliance with applicable rules, regulations, policies
and guidelines.
3. Manages department budget, maintains cash controls, and directs
employee hiring process.
4. Investigates shared meter, switched meter problems and theft of
electrical services. Handles customer and electrical inspector complaints/inquires.
5. Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Assures Service
Quality Measures are achieved
6. Participates in safety programs and responsible for results. Ensures the safety of all employees, the general
public, contractors and Company facilities.

7. Assist with restoration efforts during storm and other emergencies.

JOB REQUIREMENTS: Education, Skills, Abilities & Competencies

Education & Experience Required:

• Bachelor's Degree with a minimum of 4 years relevant experience preferred. Associates Degree with a
minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression
program and 10 years relevant experience required.
• Prior supervisory and customer service experience is preferred.
• Knowledge of the union contract is desired.
• Experience with collections activities.


• Strong knowledge and experience with CCS, SAP, CSS, Spectrum OMS and Smartmap
• Microsoft Office skills.
• Good verbal and written communication skills.
• Strong customer service ability.-Strong leadership skills.

Split shift 2 days Auburn, NY and 3 days Geneva, NY (USA)

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
833-246-6347 or

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