Supervisor - Customer Field Services (UIE 63203) Orange, CT in Orange, CT at Avangrid

Date Posted: 7/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Orange, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Publication date: 04.07.2018
REFERENCE: 5096298301

Business Area: ESO Customer Field Services
Job Title: Supervisor Customer Field Service - Electric
Reports to: Customer Field Services Manager
Location: Orange, CT
Salary Grade: Region 1 - G11
Cross Company Responsibility: Yes

Business and Department
UIL - 180 Orange
New Haven,CT

Supervises the daily activities of Customer Feld Technicians. Accountable for the performance of the Customer
Field service team. Sets priorities for the team to ensure task completion; coordinates work activities with other
supervisors. Make decisions based on the policies, processes and procedures of the Department. Support the
Manager of Customer Field Services.

Key Responsibilities:
Supervises the daily activities of Field Technicians, manages requests for work, prioritizes assignments, balance
work load, monitor progress and report status as required. Accountable for the performance of the Team. Interprets
customer needs to assesses requirements for resolution. Makes decisions that are guided by operating procedures
that are within the policies, processes and procedures of the Customer Field Service area. Serves as the first line
for handling elevated internal/external customer requests / complaints. Identify and resolve operational and
technical problems using defined processes, policies and procedures. Assist assembling the Work plan schedule,
resource forecasts and RC Budget. Reconcile variances. Manages RC Administration (e.g. Approves timesheets,
P-cards ) while working within budgetary and financial objectives set by next level of leadership. Perform special
studies, serve on committees internal / external ECNE and serve as SME to others. Evaluates the performance of
Field Technicians through on-going assessment, coaching, etc. and promote their development. Knowledge of
Distribution System design, construction, materials, standards, procedures and processes. Ability coach, lead , and
motivate; achieve buy-in, set direction, work with others to produce results; allow freedom to attain goals; develop
people; capable of developing reporting systems. 15 Years Note: The above Key Responsibilities/Duties are not
intended to be all inclusive. Employees in this position may be required to perform other related aspects of the job
not listed above or listed under Purpose/Major Objectives as assigned by the supervisor. Each employee must
accept responsibility for their own safety and health as well as the safety and health of their fellow employees.

Qualifications: (minimum qualifications for assignment to this job)

Education: A.S. Degree:
A.S. in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution
( Overhead, Underground or Substation) including experience as a Senior Field Technician with demonstrated
leadership ability and expertise in providing guidance and resolving problems for customers.

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
833-246-6347 or