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Supervisor - Customer Billing (NYSEG 71054) Kirkwood, NY, US in Kirkwood, NY at Avangrid

Date Posted: 1/31/2019

Job Snapshot

Job Description

Publication date: 30.01.2019REFERENCE: 5109352901


Company: New York State Electric & Gas Company (NYSEG)Department: CUC BillingJob Title: Supervisor-Customer BillingLocation: Kirkwood, NY, USCross Company Responsibility: YES

Business and DepartmentNYSEG-NY-Kirkwood JACCBinghamton,NY



Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Supervises employees within billing departments and coordinates all aspects of the billing process which mayinclude billing of customers, collections of accounts receivables and/or financial reporting, exception processing forcustomer accounts. Implements changes in billing procedures and ensures compliance with all tariff, company andgovernment regulations.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

1. Manages the monthly closing to ensure timely and accurate information is processed to corporate accountingand produces statistical and other requested reports on a monthly basis for managements review (15%)

2. Supervises daily operation of the customer billing area to ensure accuracy and timeliness of billing information.(40%)

3. Provides feedback on the short and long-range planning for the billing departments to support the developmentof the Company’s billing requirements (10%)

4. Daily supervision of billing representatives and analysts including completion and monitoring of performancemetrics with appraisal documents. Support to customer relations representatives with in depth billing and escalatedsupervisor calls (25%)

5. Works closely with Marketing, Rates and IT in testing and implementing any changes or enhancements to thebilling system (10%)



Education & Experience Required:

Bachelor’s Degree with a minimum of 3 years relevant experience preferred.Associates Degree with a minimum of 5 years relevant experience required.Public speaking training.Negotiation training.Project management.Electric system operations.


Strong written and verbal communication skills.Strong analytical skills.Strong organizational and interpersonal skills.Negotiation skills

This opportunity will offer

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualifiedindividuals based on their status as protected veterans or individuals with disabilities, and prohibit discriminationagainst all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action toemploy and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,gender identity, or national origin, protected veteran status or any other status protected by federal, state, or locallaw. The Company is committed to a policy in all of its employment practices of equal opportunity without regard torace, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,veteran status, sexual orientation, or other protected status.

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apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at203-499-2777 or careers@avangrid.comDisclaimer This e-mail, and any attached file(s), is intended solely for the use of the individual or entity to whom thise-mail is addressed and may contain information that is privileged, confidential or exempt from disclosure. If you arenot one of the named recipient(s) or otherwise have reason to believe that you have received this message in error,please notify the sender and delete this message immediately from any computer. Any other use, retention,dissemination, retransmission, printing or copying of this e-mail or its contents (including any attached files) isstrictly prohibited