Supervisor - Credit and Collections (RG&E 68150) Rochester, NY in Rochester, NY at Avangrid

Date Posted: 10/27/2018

Job Snapshot

Job Description

Publication date: 26.10.2018
REFERENCE: 5104313801

Company: Rochester Gas and Electric (RG&E)
Department: Credit and Collections - RG&E
Job Title: Supervisor - Credit and Collections
Reports to: Manager - Revenue Recovery
Location: Rochester, NY
Cross Company Responsibility: Yes

Business and Department
RGE-NY-East Avenue


Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Supervises all activities associated with the collection of delinquent accounts. Responsible for the development of
new programs and procedures that maximize collection effectiveness in order to mitigate uncollectible risks. May
collaborate with field managers on collection strategies that will maximize field collection efforts. May act as liaison
between the company and credit outsourcing contracts; supervises collection agencies and bankruptcy activities.
Ensures policies and procedures are update, communicated and/or trained.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

1. Assigns, monitors, and reports the duties performed by credit and collection representatives including
performance appraisals. (30%)

2. Provides consistency in application of company personnel policies and practices related to credit and collections
and supports special projects that pertain to credit and collections. (10%)

3. Supervises bankruptcy and third party collection agency activity. Performs write-off function for Sundry debt.
Represent company in legal proceedings involving final credit and collection issues. (40 %)

4. Prepares annual budget for credit and collections expenses including bad debt expenses. Responsible for
maintaining costs within the budget, reporting variances, and preparing other monthly collection reports as
requested. (20%)


Education & Experience Required:

• Bachelor's Degree with a minimum of four years relevant experience preferred. Associates Degree with a
minimum of seven years relevant experience required.

Skills & Abilities:

• Strong analytical and communication skills.
• Able to effectively manage multiple priorities.
• Ability to make difficult decisions.
SAP knowledge and utilization preferred.
Utilization of Microsoft Office programs with advanced Excel preferred.

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.