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Service Center Customer Representative (CMP 70723) Augusta, ME, US in Augusta, ME at Avangrid

Date Posted: 2/4/2019

Job Snapshot

  • Employee Type:
  • Location:
    Augusta, ME
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Publication date: 03.02.2019REFERENCE: 5109249801



Business and DepartmentCMP-ME-Augusta General OfficeAugusta,ME


Service Center Customer RepresentativeOCR#: 70723POSITION: Customer RepresentativeLOCATION: Augusta, ME

• Assists and processes all customer requests received by telephone or mail.
• Initiates service and trouble orders as required.
• Performs adjustments to customer accounts as directed and required.
• Reviews various reports and initiates actions necessary to provide accurate and timely billing.
• Work hours will be flexible to accommodate same day EMR report processing.
• Use of two-way radio.
• CAD Mobile Dispatching
• Knowledge of MPUC Rules & Regulations
• Service Order Processing
• Flexible work hours to accommodate Credit & Collection reviews during Summer Rule.
• Familiar with SAP
• Thorough knowledge of Mainframe.
• Performs other appropriate duties as directed.REQUIREMENTS OF THE APPLICANT:
• Must have a high school education or its equivalent and preferably additional business training.
• Must be pre-qualified to apply for this position. Applicants may take pre-qualification test at the time of posting.
• Must have a thorough knowledge of the Company's Electric Service Rate Schedules, Accounting Instructions,CSS Procedures Manual, WMS Procedures Manual and any other related rules and regulatory pertaining to theassignment.
• Must be capable of performing the essential functions of the classification.

This opportunity will offerAVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualifiedindividuals based on their status as protected veterans or individuals with disabilities, and prohibit discriminationagainst all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action toemploy and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,gender identity, or national origin, protected veteran status or any other status protected by federal, state, or locallaw. The Company is committed to a policy in all of its employment practices of equal opportunity without regard torace, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,veteran status, sexual orientation, or other protected status.If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or toapply to positions, you may request a reasonable accommodation by contacting our Human Resources departmentat 833-246-6347 or by emailing us at