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Senior Platform Support Specialist- Business Support (ASC 71570) Rochester, NY, US in Rochester, NY at Avangrid

Date Posted: 3/2/2019

Job Snapshot

Job Description

Publication date: 01.03.2019
REFERENCE: 5109884703


Company: AVANGRID Service Company (ASC)
Department: Information Technology
Job Title: Senior Platform Support Specialist- Business Support
Reports to: Manager- Production
Location: Rochester, NY, US
Cross Company Responsibility: Yes

Business and Department
ASC-NY-West Avenue


Job Overview:

The position will provide maintenance and support of the implementation of automated job scheduling tasks to
support critical business processes. Will work with other IT Technical and Applications teams provide operational
support and prompt resolution of production batch failures.

Key Responsibilities:

• Provide timely responses to all incidents, tasks and requests assigned to meet Service Level Agreements.

• Work with internal clients, IT project teams and other IT technical / applications staff to support effective and
efficient job scheduling solutions.

• Provide implementation of job schedules following the change management process.

• Prepare and maintain production schedules via automated scheduling software (AutoSys)

• Move test elements into the production environment in a required timeframe.

• Schedule off-hours production requests

• Assist in developing Production Support standards and procedures.

• Ensure adherence of Production Support standards, including job documentation, in relation to applications
turnovers or implementations.

• Work independently on assigned projects specialized for Production Support.

• Assist during maintenance windows by modifying job schedules as needed.

• Ability to troubleshoot issues related to batch failures ensuring timely resolutions

• Document production job failures in problem tickets

• On a rotating basis, provide 24x7 on call support for critical job failures.


Education and Experience Requirements:

This position requires:

• Associates Degree or equivalent combination of education and experience.

• Minimum of five years’ experience within Computer Operations.

• Minimum two years’ experience within Production Support.

• Thorough knowledge of third party in house products (eg: Autosys, Automic UC4) used within Production Support.

• Working knowledge of distributed platforms, UNIX, SAP, Wintel

• Good oral, written and communications skills.

• Ability to interface with various business units in relation to IS.

This opportunity will offer

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
203-499-2777 or