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Representative-Customer Relations Ctr U (CMP 70268) Augusta, ME, US in Augusta, ME at Avangrid

Date Posted: 2/17/2019

Job Snapshot

  • Employee Type:
  • Location:
    Augusta, ME
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Publication date: 16.01.2019REFERENCE: 5107558502


Business and DepartmentCMP-ME-Augusta General OfficeAugusta,ME

DescriptionPOSITION: Representative-Customer Relations CenterLOCATION: Augusta General Offices


JOB SUMMARY:Handles all phases of customer inquiries received by telephone or by correspondence (written or electronic);processes applications for service and extension of facilities. Responds to customer inquiries and complaints (i.e.bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner.Responds to maintenance concerns and emergencies during storm restoration.

• Resolves customer problems and complaints utilizing established procedures and policies, which includeregulatory guidelines (customer may include: attorney, collection vendors, and/or insurance companies). Recordson line entries of customer transactions into set operating systems.
• Provides account information to customers and explains bill service policies and customer rights. Able towork effectively with all areas of the Company to obtain pertinent information to serve customer.
• Conducts credit and collection work as necessary, including deposits, final/charge off collection, Sundry andLegal.
• Receives and logs customer inquiries, complaints, and requests for adjustments on residential and smallbusiness or industrial accounts.
• Initiates service orders, WMS orders and performs associated action, as requested.

• High School Diploma/GED equivalent.
• Associate’s Degree, BA/BS in related field of study is preferred.

• Good communication skills, both oral and written, Strong customer service orientation.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.
• Works well within a team.
• MS Office skills.
• CSSGUI, WMS, Sundry Billing (where applicable).
• Knowledge of billing, collections and filed tariffs is a plus.
• Knowledge of MPUC Chapter 815, understanding of legal process/credit reporting requirements bankruptcycodes and rules (where applicable).
• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.Contact the Human Resources department for information.

This opportunity will offerFull Time Non-Exempt

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualifiedindividuals based on their status as protected veterans or individuals with disabilities, and prohibit discriminationagainst all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action toemploy and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,gender identity, or national origin, protected veteran status or any other status protected by federal, state, or locallaw. The Company is committed to a policy in all of its employment practices of equal opportunity without regard torace, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,veteran status, sexual orientation, or other protected status.If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or toapply to positions, you may request a reasonable accommodation by contacting our Human Resources departmentat 833-246-6347 or by emailing us at