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Network Management Center Specialist - Operational Smart Grids (ASC 65264) Rochester, NY in Rochester, NY at Avangrid

Date Posted: 3/4/2019

Job Snapshot

Job Description

Publication date: 04.03.2019
REFERENCE: 5099478003

Department: Operations Smart Grids
Job Title: NMC Specialist – Operations Smart Grids (OSG)
Reports to: NMC Manager
Location: Rochester, NY
Cross Company responsibility: Yes

Business and Department
ASC-NY-Scottsville Road

AVANGRID Networks which is comprised of eight electric and natural gas
utilities, serving approximately 3.2 million customers is growing its
communications network across New York and New England. In parallel with
this network growth AVANGRID is establishing a Network Monitoring Center
in the heart of Rochester NY.

We are looking for eager and driven individuals to work in and help
build this World Class Network Monitoring Center. This position will be
as rewarding as it is demanding; by offering its team members the chance
to grow and flourish in an ever-expanding department while building
expertise from the ground up.

As a member of the NMC you will become a member of Operations Smart
Grids (OSG) team, working collaboratively with OSG team members and
business areas to provide Network Monitoring Services to the OSG

The NMC Specialist is an employee of AVANGRID Operational Smart Grids
team. Primary responsibility is 24 hour support of AVANGRID’s national
data backbone, OT Telecom Network and other departmental services. The
role of the NMC Specialist is ever expanding to meet the needs of both
internal and external customers. It requires highly technical skills
along with the ability to interact with customers, vendors, engineers,
operations and all levels of management.

As a member of Operational Smart Grids Technologies Telecommunications
Team, you will work collaboratively with Operations Technologies Team
members and business areas to provide safe, reliable and cost effective
telecommunication services to the organization. Specifically manage
technical resources in the Network Management Center responsible for the
surveillance, monitoring, upgrade and repair of the AVANGRID Networks.
Resolves network or system problems with LAN, WAN, Telephone, Microwave,
Fiber Optic, WiMAX and other elements. Helps to ensure network
availability goals and standards are met as well as publication of
operation performance metrics.

1. Assists in the evaluation, design and implementation of network
management and automation solutions for the company
2. Resolves routine and moderately complex system/network problems.
3. Provides support to Help Desk personnel
4. Helps to implement operational performance reports and ensures
timely publication
5. Interfaces with customers and department managers to ensure high
network availability.
6. Monitors the OSG Telecommunications Network to ensure that the
Network is healthy and running efficiently to support the customer’s
7. Proactively monitor, remotely configure, manage and troubleshoot
the OSG transport network.
8. Create, Assign and Escalate trouble tickets within the NMC ticket
9. Act as the technical support working inside a Network Management
Center (NMC) to respond to network alerts in a timely manner and
initiate network element system/subsystem interaction to restore network
10. Update/create documentation as the network evolves.
11. Provides client consultation and support and demonstrates the
ability to effectively define and communicate problems, options, and
recommended solutions.

Day to Day Requirements & Activities:

• Take trouble information from various sources, open trouble
tickets and own the repair process. Monitor network elements, identify
problems and or potential problems, create a trouble ticket and move
towards resolution.

• In this role, the NMC Specialist will be responsible for
troubleshooting communications services and termination equipment

network routers, switches, base stations, modems, etc. to isolate the
trouble and take the appropriate action to resolve or escalate

• Work with all levels of Smart Grids Operations, Physical Security
and Cyber Security in order to isolate, troubleshoot and resolve advanced
network issues

• Utilize, manage and maintain network and performance monitoring
tools to ensure network reliability (SNMP, Solarwinds, WhatsUp Gold,
Nagios, Netcool)

• Utilize element management systems (EMS) to manage the all
manufacturer’s equipment distributed throughout the network.

• Interface with our Help Desk and assist with any and all services
across the network.

• In this role, the NMC Specialist will be responsible for
collecting, documenting, and analyzing customer trouble reports. We
will use this data to correlate network paths and common elements to
isolate and resolve outages or troubles on the network

• Work with Field Technicians, Field Engineers and local management
to assist in the resolution of equipment or network level outages

• Work in conjunction with regional Engineering as well as local
operations in an effort to identify, track and resolve congestion issues

• Facilitate escalation when needed to Carriers, Management and or
Tier 3 Manufacturer Support, Core Engineering, Planning, Wi-Fi
Engineering as required for service specific network or equipment issues

• Create, update and validate Core and Regional network maps and
diagrams as needed

• Perform Root Cause Analysis (RCA) for network outages that
require details on what caused an outage, what was done to resolve it
and what can be done to reduce impact or prevent future occurrences

• Provision daily IP address assignments, allocate and provision IP
assignments, allocate and provision IP assignments.

• Communicate and Oversee monthly maintenance upgrades for all
associated departments

Education, Experience & Certifications Required:

• Associates degree in an Engineering discipline,
Telecommunications Computer Science, Information Technology, or
equivalent work experience.

• 1-3 years in Network Operations.

• Basic understanding of telecommunications networks, voice and
data, equipment and transmission

• Knowledge of computerized databases, spreadsheets and reporting


• Ability to learn and understand all aspects of the communications
infrastructure including but not limited to monitoring, troubleshooting,
test & turn-up, support, repair and maintenance for all layers of
networks, software and associated hardware.

• Knowledge of Fiber, DWDM, Ethernet, Packet switching, IP/MPLS.
Wireless, WiMAX a plus.

• Knowledge of SNMP and other Network Management Protocols is

• Knowledge of Security Information and Event Management (SIEM)
tools (Logrythm, McAffee, Solarwinds, etc.) is beneficial.


• Diagnostic skills in PC, Network and Communications hardware and

• Willingness to work flexible schedules and support a 24x7x365
operation, including On-Call.

• Must be self-motivated and functional in a high stress

• Strong problem solving, quick decision making, time management,
flexibility, and communication skills, oral and written.

• The general understanding of when to escalate problems and notify
the SME’s for support.

• PC skills: Proficient in Microsoft Office (including Word, Excel,
Access, PowerPoint and Visio)

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.
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