Manager - Marketing & Customer Service (MNG 62315) Brunswick, ME US in Brunswick, ME at Avangrid

Date Posted: 7/4/2018

Job Snapshot

Job Description

Publication date: 04.06.2018
REFERENCE: 5094687001

Company: Maine Natural Gas (MNG)
Department: Marketing & Customer Service
Job Title: Manager - Marketing & Customer Service
Location: Brunswick, ME (MNG-ME-Brunswick)
Cross Company Responsibility: Yes

Business and Department

Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

The Manager Marketing and Customer Service position reports to the Director - Maine Natural Gas. Plans and
directs the activities of a staff responsible for customer acquisition by developing and maintaining the marketing
plan. Manages websites, advertising, promotions, and other tactics used in direct support of increasing sales.
Responsible all customer service staff and activities including billing, meter reading and direct customer
interactions. Responsible for the new customer connection process.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
1. Manages customer acquisition activities including budget management, development of annual marketing plan,
and/or other planning documents (20%)
2. Researches, investigates, and plans with senior management overall marketing policies, sales policies,
procedures, and organizational operations. Assists in the interpretation of MPUC regulations as they pertain to
marketing and sales practices (20%).
3. Analyzes sales and provides information to senior management. Contributes to marketing and sales department
program development, including budgetary input, contributions to marketing plan, and achievement of marketing
goals (20%).
4. Provides direct supervision and support to marketing and customer service staff. Manages staff to achieve
marketing program goals, and customer related SQIs (20%).
5. Develops and manages internal customer acquisition processes including working with engineering and
operations to insure a timely process for connecting new customers. (20%).


Education & Experience Required:
• Bachelors Degree with a minimum of 7 years relevant experience preferred. Associates Degree with a minimum of
10 years relevant experience or High School/GED with the completion of the relevant progression program and 15
years relevant experience required.
• Strong communication, interpersonal skills and analytical ability.
• Ability to handle multiple priorities.
• Excellent managerial/leadership skills.
• Demonstrated team building ability.
• Results oriented- Excellent organizational skills.
• Ability to coach and lead an effective team.
• Ability to make difficult decisions.
• Comprehensive knowledge of corporate policies and procedures.
• Strong knowledge of all corporate systems.
• Previous supervisory experience preferred.
• Knowledge of sales skills and techniques.
• Knowledge of federal/state laws governing collections.

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply to positions, you may request a reasonable accommodation by contacting our Human Resources department
at 833-246-6347 or by emailing us at