Manager - Delivery Conservation (ASC 67366) CT, MA or NY in Orange, CT at Avangrid

Date Posted: 10/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    Orange, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Publication date: 23.10.2018
REFERENCE: 5103107502

Company: AVANGRID Service Company (ASC)
Department: Customer Programs and Products
Job Title: Manager - Delivery Conservation
Reports to: Senior Director - Customer Programs and Products
Location: Orange, CT
Cross Company Responsibility: Yes

Business and Department


Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Responsible for providing strategic leadership and oversight of processes that enhance the development and
delivery of Conservation and Load Management programs, products, and services across the AVANGRID
operating companies to increase customer and shareholder value. Directs and manages the day-to-day operation
of the CLM team including budgeting, regulatory approvals, program performance and metrics.

• Provide leadership and guidance to the Delivery of Conservation & Load Management team. Responsibilities
include coordination of work efforts, accountability for performance targets for the group and supervision.
• Collaborate with functional business groups to understand and define business requirements, identifying solutions
and coordinating the implementation of the solution. Number of direct reports is approximately four with an overall
team of nearly 40 FTE's.
• Position will be responsible for these functions for every individual Operating Company at an AVANGRID
Networks level and will focus on delivering customer value while maximizing available earnings and incentives for
the Networks Companies.
• Position reports to and will be accountable to the Level 2 Customer Programs and Products position.
• Coordinate and provide effective identification, communication, prioritization, justification and documentation in the
resolution of issues and projects, within the end-to-end sales process incorporating functions within Customer
Service, Engineering, Operations, IT, Legal, and other internal and external Strategic Business Partners.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

• Plan, organize manage and provide leadership and guidance to the CLM Delivery team to maximize delivery

effectiveness for the benefit of customers and shareholders.
• Establish, maintain and leverage high level relationships with outside parties who influence CLM programs and
services. (EEB, NYSERDA, PUC's, Legislature, NEEP, etc.).
• Directs the establishment and management of vendor contractors and trade allies as needed (working closely with
Procurement) to support CLM and technical service areas.
• Work closely with Customer Communications to develop appropriate CLM marketing to improve delivery and
success of product and service offerings.
• Responsible for leading AVANGRID CLM program performance including budgeting, resources, and regulatory
oversight required to secure appropriate incentives.
•Provide supervision, coaching, counseling and performance feedback to team members. Handle routine
personnel issue. Contribute to establishing and maintaining a work environment that is customer-focused,
recognizes achievement, rewards high performance, and promotes opportunity.
• Support and initiate training efforts to help strengthen employee's skills and knowledge to help advance their
careers, strengthen the organization and contribute to AVANGRID goal attainment.
• Direct and review relevant work processes and implement streamlining and improvements to achieve maximum
• Monitor results and direct appropriate modifications in process design and procedures to keep goals on target.

Additional Responsibilities:

• Define, measure and improve Customer satisfaction levels through CLM product offerings.
• Develop strategies to promote CLM program offerings through trade shows, community activities and events and
personal contacts.
• Maintain familiarity with other processes to identify products and services that enhance cross-selling opportunities.
• Ensure that all activities and processes are in compliance with Sarbanes Oxley, AVANGRID business code of
conduct, Rules of Employment and all other pertinent company policies.
• Responsible for all short and long term vision / planning including establishing resource requirements,
implementation of technology, goals, objectives required to promote a clear direction and improve efficiency /
reliability of processes.
• Collaborate with regulators, and other internal stakeholders to implement system changes to meet compliance
initiatives changing customer and market expectations. Support and advocate on behalf of the Company through
testimony and discovery processes.


Education & Experience Required:

• Bachelor's degree (or significant and advanced experience in this specific field for over 15 years) with a minimum
of 10 years relevant experience required
• MBA preferred

Preferred Qualifications:

• Experience with Salesforce, SAP CRM, and/or other sales tracking Systems
• Experience with Customer Service business processes
• Experience with state regulatory processes
• Experience directing or managing a large group of employees
• Proficient in Microsoft Excel, Word, and Power Point applications


• The position requires developed leadership skills, analytical thought processes and the ability to work well with
other groups within Customer Service, Gas Operations, Legal, Regulatory, and Engineering
• Partner and interact with Regulators, Municipal Leaders, and other policy makers as required
• Knowledge of Gas and Electric Rates
• Ability to balance the administration of budgets, staffing needs, and performance management goals and
• Strong analytical, interpersonal, verbal and written communication skills.

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
877-387-9061 or