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Manager - Customer Claims and Joint Use in Orange, CT at Avangrid

Date Posted: 4/9/2019

Job Snapshot

Job Description


Responsible for direction and management of all CT/ME Joint Use Administration Duties including pole attachments, joint ownership process, rates, contracts, surveys, compliance and regulatory matters.

Directs and manages claims management throughout IBERDROLA USA Networks as it relates to billing of JUOP items, to control risk and losses.  Ensures that loss exposures have been identified to ensure insurance/risk management solutions have been implemented.

1.         Manages the Joint Use Administration process, most specifically, Pole Attachments, Joint Ownership including pole attachments, rates, forecasts, compliance and regulatory matters.

2.         Develop and maintain contractual relationships with Joint Use Partners from telephone cable, municipal/non-profit and competitive local exchange companies.

3.         Negotiate new/existing joint use agreements as required to meet changing business requirements and operating practices related to the cost sharing of poles, trench, duct and tree trimming and incorporate into the joint pole and underground agreements.

4.         Participates/assists in proceedings and working groups; investigates PUC and PURA complaints/inquiries and provide resolutions and supporting documentation as needed.

5.         Monitors FCC, PUC, PURA and other regulatory rulings, assess impacts and provide methodologies for compliance.

6.         Oversee pole attachment surveys with Joint Use Supervisor and work with proper departments to assure records are updated and billing occurs timely.

7.         Evaluates reporting, establishes metrics and provides direction to Joint Use Supervisor and staff on Business Priorities.

8.         Collaborates with engineering and operating personnel to initiate and maintain procedures and standards affecting the joint use of poles, trench, duct and tree trimming.

Interpret provisions of the joint pole and underground agreements and provide guidance to OPCO personnel.

10.       Updates and implements Telco reciprocal pole prices, pole/trench rental rates annually.

11.       Prepare required PUC and PURA filing(s) for updating CATV and CLEC rental rates for poles and / or duct.

12.       Evaluate and Monitor all Joint Use policy and Procedures especially make-ready and licensing activity for compliance with PUC and PURA directives.

13.       Define and evaluate procedures and rates for other attachment agreements (i.e. wifi, cameras, banners, radio and cell antennas). Claims- Customer, Third Party Liability, Auto Liability, First Party &


  • Communication and influence
  • Business global view
  • Customer orientation
  • Flexibility and globalization
  • Initiative
  • Innovation and inventiveness
  • People development
  • Results achievement and continuous improvement
  • Team Work

Skills and Requirements

Required Education:

Bachelor’s Degree in relevant field or Business Administration or 5 years of related project oversight with Administration Degree or 10 plus years of related project oversight.


Managerial skills.

Creative problem-solving skills.

Strong interpersonal, communication, organization and follow-through skills.

Strong Project Management Skills

Ability to multi task and set priorities.

Acts as mediator/negotiator with all perspective business partners.

Customer focused.

Ability to administer to budgets, staffing needs, performance management goals and objectives.

Ability to interact at senior/middle management level.

Excellent leadership and motivational skills.

Demonstrated understanding of utility infrastructure and concepts.

Demonstrated ability to coordinate with Utility professionals across the company to meet billing and recovery needs.

Demonstrated ability to appropriately represent the businesses legal, contractual, audit, compliance and regulatory interests as it relates to the specific business functions.


Over ten years of experience in Project Management with proven supervisory skills.

5+ years Supervisory/Management experience preferred.

Experience with SAP software including back office, material processing and work management modules.

Experience with STARS claims management application. -Experience with computers (Work Management Systems, MS Office suite, Visio, etc.).

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or

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