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Manager - Customer Claims and Joint Use (UIE 73154) Orange, CT, USA in Orange, CT at Avangrid

Date Posted: 3/11/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orange, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/11/2019

Job Description

Publication date: 11.03.2019
REFERENCE: 5112514801


Company
Company: UI
Department: JUOP
Job Title: Manager Joint Use
Location: CT Orange
Cross Company Responsibility: Yes


Business and Department
UIL - 100 Orange
Orange,CT


Description
Job Summary:


Responsible for direction and management of all CT/ME Joint Use Administration Duties including pole
attachments, joint ownership process, rates, contracts, surveys, compliance and regulatory matters.


Directs and manages claims management throughout IBERDROLA USA Networks as it relates to billing of JUOP
items, to control risk and losses. Ensures that loss exposures have been identified to ensure insurance/risk
management solutions have been implemented.


Major Roles and Responsibilities (Scope of work - range of responsibilities):


Joint Use Administration- Pole Attachments and Joint Ownership
1. Manages the Joint Use Administration process, most specifically, Pole Attachments, Joint Ownership
including pole attachments, rates, forecasts, compliance and regulatory matters.
2. Develop and maintain contractual relationships with Joint Use Partners from telephone cable,
municipal/non-profit and competitive local exchange companies.
3. Negotiate new/existing joint use agreements as required to meet changing business requirements and
operating practices related to the cost sharing of poles, trench, duct and tree trimming and incorporate into the joint
pole and underground agreements.
4. Participates/assists in proceedings and working groups; investigates PUC and PURA complaints/inquiries
and provide resolutions and supporting documentation as needed.
5. Monitors FCC, PUC, PURA and other regulatory rulings, assess impacts and provide methodologies for
compliance.


6. Oversee pole attachment surveys with Joint Use Supervisor and work with proper departments to assure
records are updated and billing occurs timely.
7. Evaluates reporting, establishes metrics and provides direction to Joint Use Supervisor and staff on Business
Priorities.
8. Collaborates with engineering and operating personnel to initiate and maintain procedures and standards
affecting the joint use of poles, trench, duct and tree trimming.
Interpret provisions of the joint pole and underground agreements and provide guidance to OPCO personnel.
10. Updates and implements Telco reciprocal pole prices, pole/trench rental rates annually.
11. Prepare required PUC and PURA filing(s) for updating CATV and CLEC rental rates for poles and / or duct.
12. Evaluate and Monitor all Joint Use policy and Procedures especially make-ready and licensing activity for
compliance with PUC and PURA directives.
13. Define and evaluate procedures and rates for other attachment agreements (i.e. wifi, cameras, banners,
radio and cell antennas). Claims- Customer, Third Party Liability, Auto Liability, First Party


Requirements
JOB REQUIREMENTS:


Skills/Abilities:
-Supervisory skills a plus.
-Creative problem-solving skills.
-Strong interpersonal, communication, organization and follow-through skills.
-Strong Project Management Skills
-Ability to multi task and set priorities.
-Acts as mediator/negotiator with all perspective business partners.
Customer focused.
-Ability to administer to budgets, staffing needs, performance management goals and objectives.
-Ability to interact at senior/middle management level.
-Excellent leadership and motivational skills.
-Demonstrated understanding of utility infrastructure and concepts.
-Demonstrated ability to coordinate with Utility professionals across the company to meet billing and recovery
needs.
-Demonstrated ability to appropriately represent the businesses legal, contractual, audit, compliance and regulatory
interests as it relates to the specific business functions.


Required Education:


Bachelor’s Degree in relevant field or Business Administration or 5 years of related project oversight with
Administration Degree or 10 plus years of related project oversight.


Skills/Abilities:


-Managerial skills.
-Creative problem-solving skills.
-Strong interpersonal, communication, organization and follow-through skills.
-Strong Project Management Skills
-Ability to multi task and set priorities.
-Acts as mediator/negotiator with all perspective business partners.
Customer focused.
-Ability to administer to budgets, staffing needs, performance management goals and objectives.
-Ability to interact at senior/middle management level.
-Excellent leadership and motivational skills.
-Demonstrated understanding of utility infrastructure and concepts.
-Demonstrated ability to coordinate with Utility professionals across the company to meet billing and recovery
needs.
-Demonstrated ability to appropriately represent the businesses legal, contractual, audit, compliance and regulatory
interests as it relates to the specific business functions.


Experience/Training:


- Over ten years of experience in Project Management with proven supervisory skills.
-5+ years Supervisory/Management experience preferred.
-Experience with SAP software including back office, material processing and work management modules.
-Experience with STARS claims management application. -Experience with computers (Work Management
Systems, MS Office suite, Visio, etc.).


AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.


If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
877-387-9061 or careers@avangrid.com.