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Lead Analyst - Customer Serv Performance (NYSEG 71055) Kirkwood, NY, US in Kirkwood, NY at Avangrid

Date Posted: 1/30/2019

Job Snapshot

Job Description

Publication date: 29.01.2019REFERENCE: 5109352702


Company: AVANGRID SERVICE COMPANYDepartment: Customer Service - Customer Experience Strategy and Special Projects – Budgeting and ComplianceJob Title: Lead Analyst - Customer Serv PerformanceLocation: Kirkwood, NY, USCross Company Responsibility: Yes

Business and DepartmentNYSEG-NY-Kirkwood JACCBinghamton,NY



Scope of Work - Describe main duties, settings, geography, reportingrelationships, other relationships:
• Responsible for preparation of monthly financial variance reports for Avangrid Customer service.Responsible for the monitoring of expenses and account analysis for Customer Service guidingmanagers/supervisors and their administrators with budget planning, variance analysis, procurement processingand issue resolution. Works with Control and Admin organizations to ensure following financial and procurementguidelines.
• Support development and preparation of financial analysis training and tools to help managers/supervisorsand their administrators with budget variance and cost management analysis. Support monitoring costmanagement metrics, reporting results and providing benchmark analysis.
• Support Customer Service performance process analysis, to increase efficiencies and/or reduce costs.Coordinate benchmarking responses and analysis to ensure data accuracy.
• Support coordination of Avangrid Customer Service compliance planning. Provides back-up and support tomonitor controls to ensure compliance to SOX Act internal controls, Business Continuity Plans and RecordsRetention ensuring accurate documentation and compliance to controls/plans/schedules., Support coordinating,preparing and distribution of all CustomerService internal and regulatory performance reporting.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):1. Provides monthly financial variance data to managers/supervisors and other financial leads for analysis ofmonthly financial data, analyzing trends, and issue resolution for Avangrid Customer Service. Facilitates gatheringof monthly variance explanations for Avandrid Customer Service.Analyses trends and prepares monthly variance report for executive level review. 23%2. Develops data gather tools and coordinates quarterly forecasts, yearend forecasts and annual financialplanning for Avangrid Customer Service and prepares data for loading into financial systems. Validates load toexpected results and develops final report for executive level review.10%3. Supports development and maintenance of financial management tools. 17%4. Coordinates, prepares and distributes all Customer Service financial, performance reporting, including butnot limited to regulatory mandated reports, Priority Reports, and Customer Service Operating Reports. 20%5. Customer Service performance and process analysis by participating or leading business process analysis,and cost management initiatives, and benchmarking initiatives. 8%6. Supports Coordination of all IUSA Customer Service compliance monitoring, including but not limited to SOXkey controls, IUSA internal controls, CS VP/CEO Mandates Certification, andBusiness Continuity plans to ensure compliance. Develops and maintains annual compliance plans. 18%7. Supports coordinated response to internal audit reports for Customer Serviceto ensure compliance 3%


Education Required:
• Bachelor’s Degree in business with financial or accounting orrelated field and 3 years financial planning or customer serviceexperience, or
• Associates Degree with financial or accounting or related field with at least 5 years financial planning or utilitycustomer service experience, or
• 5 years utility customer service experience and 2 years financial planning experience

Skills/Abilities:- Strong analytical and problem-solving abilities.- Strong financial analysis ability- Strong presentation and facilitation skills- Excellent written and verbal communication skills.- Demonstrated leadership skills.- Demonstrated ability to manage multiple priorities and projects- Demonstrated ability to work with all levels of organization, desired- Demonstrated collaboration and team building skills, desired- Able to travel- Knowledge of utility Customer Service business practices, desired

- Advanced Microsoft office suite experience- Business Warehouse and/or Access Dbase reporting experience, desired- Financial planning experience, desired

This opportunity will offer

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualifiedindividuals based on their status as protected veterans or individuals with disabilities, and prohibit discriminationagainst all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action toemploy and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,gender identity, or national origin, protected veteran status or any other status protected by federal, state, or locallaw. The Company is committed to a policy in all of its employment practices of equal opportunity without regard torace, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,veteran status, sexual orientation, or other protected status.

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