Lead Analyst - CCS Business Support (NYSEG) 63798 in Kirkwood, NY at Avangrid

Date Posted: 7/10/2018

Job Snapshot

Job Description

Publication date: 10.07.2018
REFERENCE: 5097183203

Company: NY State Electric & Gas Company
Department: Business Support & Solutions
Job Title: Lead Analyst, CCS Business Support (NYSEG) 63798
Reports to: Supervisor - Business Support & Solutions
Location: Kirkwood, NY, US, I East Ave Rochester, NY, US I or Augusta, ME, US
Cross Company Responsibility: Yes

Business and Department

JOB SUMMARY: Major Role & Responsibilities
Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

•First level production support to all AVANGRID Networks functional business areas relating to Customer Service
SAP systems and related technical interfaces such Web, IVR, and EDI transactions; involving trouble analysis,
solution determination, testing, and implementations.
•Project leadership for technical initiatives and managing them through the Software Development Life Cycle
(SDLC) phases of Business Requirements, Technical Design, Development, Test Writing, Testing, Implementation,
and post Implementation
•Support. Such projects relate to functionality enhancements in the areas of: Billing and Invoicing, Front Office,
Financial and
Contract Accounting (FICA), Retail Access, and Device Management. Including cost and resource estimates for
major projects, along with complex calculations for the
selection and evaluation of in-house technical solutions and external vendors.
•Collaboration and facilitation across the enterprise between business product owners, business process
owners, IT departments, Management, Senior Management stake holders (internal and external), and 3rd party
vendors for Customer Service SAP systems and related applications.
•Provides technical leadership guidance and mentoring to analysts within a highly skilled department as well
as other business product owners.
•Utilizes extensive business and technical expertise in the prioritization, analysis, innovative solution determination,
testing, and efficient deployment of AVANGRID Networks
application resolutions.
•Provides explanations of complex concepts and risks both simply and accurately to non-technical end- users.
•Provides direct technical leadership and guidance to key business areas such as: Back Office Billing, Back

Office Credit & Collections, Supplier Relations, Call Centers, Field Customer Service, Meter Services, and
Corporate Cash Management; in their decision making, process improvement initiatives, and in support of their
efficient business operations.
•In collaboration with senior management and stakeholders; designs and develops accurate data analyses
regarding production issues, project supporting details, regulatory proceedings, and internal/external audits.
•Leads team in developing, maintaining, and updating standard documentation including business
requirements, technical designs, test plans, project timelines, test cases, test results, business process procedures,
reference and training materials.
•Ensures that effective change control, quality assurance procedures, and corrective actions are incorporated
within the department operations.

JOB REQUIREMENTS:: Education, Skills, Abilities & Competencies

• Bachelor's Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years
relevant experience preferred. Associates Degree in Computer Science, Information Systems or related field with a
minimum of 8 to 10 years relevant experience required.
• Requires demonstrated experience with SAP IS-U/CCS (Customer Care and Services) = Utility System
Architecture, Software Development LifeCycle (SDLC) knowledge, and collaborating leadership skills with technical
applications and business processes.
• Strong knowledge of SAP including but not limited to the functional areas of: Billing and Invoicing, Front
Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.
• Technical experience in areas such as: SAP Business Warehouse (BW) data pulling, using Structured Query
Language (SQL), and developing Microsoft Excel spreadsheets.
• Strong verbal and written communication skills.
• Self-motivated and results oriented.
• Ability to manage multiple concurrent assignments.
• Strong detailed orientation, analytical, and planning skills.
• Strong interpersonal skills.
• Strong and efficient leadership skills.

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,

veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
833-246-6347 or careers@avangrid.com