Dispatcher (SCG 63756) Orange CT in Orange, CT at Avangrid

Date Posted: 10/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orange, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/2/2018

Job Description

Publication date: 02.10.2018
REFERENCE: 5097269900

Business and Department
SCG - 100 Orange
Orange,CT

Requirements
SOUTHERN CONNECTICUT GAS COMPANY
DEPARTMENT: Customer Service
BARGAINING UNIT POSITION DESCRIPTION
GRADE LEVEL: 11
POSITION TITLE: Dispatcher
Hours of Work: 8:00 A.M. - 4:30 P.M.

POSITION SUMMARY:
Under general supervision, communicates with employees and the general public regarding operational procedures
in a customer-focused manner and, on an as-needed basis, may be called upon to perform all of the duties of a
Service Tech C.

MAJOR DUTIES & RESPONSIBILITIES:

1. Answers and initiates all telephone calls to and from customers, technicians and employees regarding service
issues (i.e., CGI's, appointments, call befores, assisting Customer Service Reps., etc).

2. Responsible for dispatching work to technicians in the field and the updating and maintaining of technician log
cards.

3. Responsible for all dispatcher functions, including responsibility for all administrative duties, such as the
following:
Record and schedule overhaul and parts jobs.
Completing no heat, leak, and dispatcher logs, as well as other logs as necessary.
Assist in the preparation of daily assignment roster.
Preparation of job order count and hours worked report.
Preparation of service orders for order entry personnel.
Entering and recording CGI information.
Preparation of overtime list.
Resolution of follow-up orders.

4. Assists with the preparation of daily workload assignments for all technicians, including shift technicians.
5. Utilization and working knowledge of all computers and office equipment.

6. Assists all Company personnel regarding requests for routine technical information.
7. May be called upon to perform all of the duties of a Service Technician C.
8. Performs miscellaneous work as assigned by manager and/or supervisors in the service department.

QUALIFICATIONS:

1. Those indicated in Article X, Section 3, Qualifications, in the Contract.
2. Must have a minimum of (2) years Customer Service Field experience.
3. Must possess a State of Connecticut PST Certificate.
4. Must possess excellent customer focus skills.

NOTE: The above statements reflect the general details considered necessary to describe the principal functions of
the job identification and shall not be construed as a detailed description of all the work requirements that may be
inherent in the job. The duties set forth are not for the purpose of limiting the assignment of work to any particular
classification; they do not contain duties of a similar or less skilled nature normally performed under a job title.

This opportunity will offer
This opportunity will offer

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply to positions, you may request a reasonable accommodation by contacting our Human Resources department
at 833-246-6347 or by emailing us at careers@avangrid.com.