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Director - eSolutions Back Office in Portland, ME at Avangrid

Date Posted: 4/1/2019

Job Snapshot

Job Description


Iberdrola’s newly created Retail e-Solutions organization is seeking talented candidates who are passionate about innovation, green energy and delivering smart customer solutions. We are seeking self-driven, passionate and ambitious individuals to join our fast paced, dynamic organization. Now is the best time to join our company and grow your career with us.

The Direct of Retail Operations has overall accountability for the delivery of the operational strategy and operational performance to achieve the business goals and customer satisfaction. The position will have direct management responsibility for all billing and collection operations. As a senior leader, the Director of Retail Administration liaises with other members of the senior and global team to support the development and implementation of corporate strategy.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  • Develop and oversee billing and collections functions and processes including selecting and managing 3rd party/outsourced providers
  • Plan, direct and control the applicable operational areas to ensure all performance requirements and customer satisfaction objectives are met or exceeded
  • Effectively advance innovative processes and technology to improve efficiency and customer satisfaction
  • Ensure all activities are aligned to State, Federal and Company compliance controls and policies.
  • Effectively perform and support strategic direction
  • Foster a positive and collaborative work environment to ensure successful, open, honest interactions and communications with all levels of staff
  • Effectively collaborate with subcontractors, external and internal partners
  • Development of Best Practices in Revenue Cycle Enhancement
  • Develop KPI Revenue Indicators and Goal Setting and management with process improvement
  • Ensure accuracy and timeliness of all revenue cycle functions
  • Work collaboratively with all departments including customer care, sales, and marketing

Skills and Requirements

Education & Experience Required:

  • Bachelor’s degree in operations, business, finance or other relevant field of study plus at least 8 years’ experience in Customer Operations
  • Strong financial management and analytical capabilities
  • Strong vendor management

Education & Experience Preferred:

  • MBA or related advanced degree
  • Experience working in a global company or matrix reporting organization
  • Fluency in Spanish a plus


  • Flexible, adaptable, enjoys a climate where change is constant
  • Seeks opportunities for continuous improvement and enjoys improving processes
  • Creates an environment of high standards, compliance, and conduct through excellent verbal and written communication skills
  • Leads through change, influences team work
  • Able to network at all levels of the organization
  • The ability to understand complexity quickly and make decisions with confidence and clarity based on that understanding.

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or