This site uses cookies. To find out more, see our Cookies Policy

Director - eSolutions Back Office (OCR 71716) Portland, ME, US in Portland, ME at Avangrid

Date Posted: 2/5/2019

Job Snapshot

Job Description

Publication date: 05.02.2019REFERENCE: 5109932203


Department: Retail Administration (Back Office)Job Title: Director – eSolutions Back OfficeReports to: Vice PresidentLocation: Portland, MECross Company Responsibility: No

Business and DepartmentUSA,


Iberdrola’s newly created Retail e-Solutions organization is seeking talented candidates who are passionate aboutinnovation, green energy and delivering smart customer solutions. We are seeking self-driven, passionate andambitious individuals to join our fast paced, dynamic organization. Now is the best time to join our company andgrow your career with us.


Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

The Direct of Retail Operations has overall accountability for the delivery of the operational strategy and operationalperformance to achieve the business goals and customer satisfaction. The position will have direct managementresponsibility for all billing and collection operations. As a senior leader, the Director of Retail Administration liaiseswith other members of the senior and global team to support the development and implementation of corporatestrategy.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

• Develop and oversee billing and collections functions and processes including selecting and managing 3rdparty/outsourced providers
• Plan, direct and control the applicable operational areas to ensure all performance requirements and customersatisfaction objectives are met or exceeded
• Effectively advance innovative processes and technology to improve efficiency and customer satisfaction

• Ensure all activities are aligned to State, Federal and Company compliance controls and policies.
• Effectively perform and support strategic direction
• Foster a positive and collaborative work environment to ensure successful, open, honest interactions andcommunications with all levels of staff
• Effectively collaborate with subcontractors, external and internal partners
• Development of Best Practices in Revenue Cycle Enhancement
• Develop KPI Revenue Indicators and Goal Setting and management with process improvement
• Ensure accuracy and timeliness of all revenue cycle functions
• Work collaboratively with all departments including customer care, sales, and marketing



Education & Experience Required:

• Bachelor’s degree in operations, business, finance or other relevant field of study plus at least 8 years’ experiencein Customer Operations
• Strong financial management and analytical capabilities
• Strong vendor management

Education & Experience Preferred:

• MBA or related advanced degree
• Experience working in a global company or matrix reporting organization
• Fluency in Spanish a plus


• Flexible, adaptable, enjoys a climate where change is constant
• Seeks opportunities for continuous improvement and enjoys improving processes
• Creates an environment of high standards, compliance, and conduct through excellent verbal and writtencommunication skills
• Leads through change, influences team work
• Able to network at all levels of the organization
• The ability to understand complexity quickly and make decisions with confidence and clarity based on thatunderstanding.

This opportunity will offer

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualifiedindividuals based on their status as protected veterans or individuals with disabilities, and prohibit discriminationagainst all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action toemploy and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,gender identity, or national origin, protected veteran status or any other status protected by federal, state, or locallaw. The Company is committed to a policy in all of its employment practices of equal opportunity without regard torace, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or toapply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at203-499-2777 or