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Customer Service Representative in Augusta, ME at Avangrid

Date Posted: 1/21/2019

Job Snapshot

Job Description

Handles all phases of customer inquiries received by telephone or by correspondence (written or electronic); processes applications for service and extension of facilities. Responds to customer inquiries and complaints (i.e. bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. Responds to maintenance concerns and emergencies during storm restoration.

 

ESSENTIAL FUNCTIONS OF CLASSIFICATION:

 

• Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines (customer may include: attorney, collection vendors, and/or insurance companies). Records on line entries of customer transactions into set operating systems.
• Provides account information to customers and explains bill service policies and customer rights. Able to work effectively with all areas of the Company to obtain pertinent information to serve customer.
• Conducts credit and collection work as necessary, including deposits, final/charge off collection, Sundry and Legal.
• Receives and logs customer inquiries, complaints, and requests for adjustments on residential and small business or industrial accounts.
• Initiates service orders, WMS orders and performs associated action, as requested.

Job Requirements

JOB REQUIREMENTS:

 

Education & Experience Required:

 

• High School Diploma/GED equivalent.
• Associate's Degree, BA/BS in related field of study is preferred.
• Good communication skills, both oral and written.
• Strong customer service orientation.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.
• Works well within a team.
• MS Office skills.
• CSSGUI, WMS, Sundry Billing (where applicable).
• Knowledge of billing, collections and filed tariffs is a plus.
• Knowledge of MPUC Chapter 815, understanding of legal process/credit reporting requirements bankruptcy codes and rules (where applicable).
• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.

 

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

 

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777.