Customer Service Representative (CMP 60367) Augusta, ME in Augusta, GA at Avangrid

Date Posted: 7/11/2018

Job Snapshot

Job Description

Publication date: 10.06.2018
REFERENCE: 5091776102

Business and Department
CMP-ME-Augusta General Office
Augusta,ME

This opportunity will offer
POSITION: Representative-Customer Relations
OCR: 60367
LOCATION: CMP - Augusta General Office
UNION: CMP

JOB SUMMARY:
Handles all phases of customer inquiries received by telephone or by correspondence (written or electronic);
processes applications for service and extension of facilities. Responds to customer inquiries and complaints (i.e.
bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner.
Responds to maintenance concerns and emergencies during storm restoration.

ESSENTIAL FUNCTIONS OF CLASSIFICATION:

• Resolves customer problems and complaints utilizing established procedures and policies, which include
regulatory guidelines (customer may include: attorney, collection vendors, and/or insurance companies). Records
on line entries of customer transactions into set operating systems.
• Provides account information to customers and explains bill service policies and customer rights. Able to work
effectively with all areas of the Company to obtain pertinent information to serve customer.
• Conducts credit and collection work as necessary, including deposits, final/charge off collection, Sundry and
Legal.
• Receives and logs customer inquiries, complaints, and requests for adjustments on residential and small business
or industrial accounts.
• Initiates service orders, WMS orders and performs associated action, as requested.

REQUIREMENTS OF THE APPLICANT:

• High School Diploma/GED equivalent.
• Associate's Degree, BA/BS in related field of study is preferred.
• Good communication skills, both oral and written, Strong customer service orientation.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.
• Works well within a team.

• MS Office skills.
• CSSGUI, WMS, Sundry Billing (where applicable).
• Knowledge of billing, collections and filed tariffs is a plus.
• Knowledge of MPUC Chapter 815, understanding of legal process/credit reporting requirements bankruptcy codes
and rules (where applicable).
• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting. Contact the
Human Resources department for information.
CMP-ME-Augusta General Office
Augusta,ME

Applications will be considered if submitted using the Employee Self Service module in E-GO within the 7 working
day posting period. Any questions about the online job application process should be directed to the OneHRHub
team at onehrhub@avangrid.com or toll free (833)246-6347.
CMP IS AN EQUAL OPPORTUNITY EMPLOYER

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