Customer Representative Kirkwood (NYSEG 66081) Kirkwood NY in Kirkwood, NY at Avangrid

Date Posted: 10/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Kirkwood, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Publication date: 17.09.2018
REFERENCE: 5100927201

Business and Department

Customer Service Representative
Job Title Customer Service Representative
Location: Kirkwood, NY


I. Accountability: Under general supervision is responsible for all office clerical duties including but not
limited to: resolving inquiries, requests, and complaints from customers, outside agencies and other
departments and gathering, reviewing, preparing and maintaining all customer and related records.

Typical Activities

1. Communicate with customers, employees, contractors and others by telephone, letter or
personal interview using language that is clear, organized, and to the point in order to:
a) Take requests for new or additional gas and electric services, determine customers' financial
responsibility, deposit required and billing rate. Prepares meter and service orders and obtains
access to meters.
b) Explains company rates, regulations, policies, procedures, equipment and common
practices in terms customers understand. Investigates and issues High Bill Investigation and
trouble order forms.
c) Handles payment and other credit arrangements such as obtaining deposits, financial
statements and payment agreements. Refer customers to social service agencies and other
internal or external programs.
1. Maintains customer service billing and accounting records and prepares related reports.
2. May be required to travel within the division or within 30 miles of reporting headquarters to
substitute for an absent Customer Representative or assist as needed.
3. In Branch offices, prepares operating reports, maintains records, guides, assigns and
reviews the work of others.
4. Operates office equipment as required.
5. May operate two way radio.
6. Does other related or less skilled work as required.

Work Experience

Must have demonstrated the ability to handle difficult situations and meet the public in a pleasant and
tactful manner.

Problem Solving

A. Resolving customer inquires and complaints concerning bills, service and company practices.
B. Determining customers' financial responsibility, amount of deposit and billing rate in order to
complete payment agreements.
C. Acquiring a thorough knowledge of customer accounting and service work, and regulatory

Working Conditions:

Regularly works under average office conditions, occasional travel to and from various offices.

Physical and Personal Qualifications

A. Must possess appropriate license.
B. Must have established reputation for being trustworthy and be qualified to secure a Fidelity Bond.
C. Must meet the General Requirements for an employees as outlined in the Preamble to the Job
Specification Manual.

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply to positions, you may request a reasonable accommodation by contacting our Human Resources department
at 833-246-6347 or by emailing us at