Analyst - Meter Services (AMC 67347) Binghamton, NY in Binghamton, NY at Avangrid

Date Posted: 10/5/2018

Job Snapshot

Job Description

Publication date: 04.10.2018
REFERENCE: 5103104601

Department: Customer Service
Job Title: Analyst - Meter Services
Reports to: Supervisor - Field Customer Service
Location: Binghamton, NY
Cross Company Responsibility: Yes (NYSEG and RG&E)

Business and Department
NYSEG-NY-Binghamton ECC


Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

The Analyst-Meter Services supports the processes of metering revenue operations including Meter Test Labs and
Warehouses, Field Measurement Technicians, Meter Engineering, and Meter Data Collection, verification and
reporting. Develops reports and tracking mechanisms for all types of meter replacement and revenue assurance
programs including complex meter billing and PSC mandated programs and reports. Responsible for meter data
management for MV90 and AMI accounts. Ensures timely and accurate billing based on data in Meter Data
Management systems. Coordinates with other areas of the business to ensure that data is complete and accurate
and presented for billing.

May be responsible for maintaining appropriate inventory of meters, parts, and accessories. Assists in the
specification of measurement equipment, annual budget processes, and coordination and implementation of all
metering replacement programs. Also may design and build appropriate sized gas regulators for elevated pressure
and specify the correct metering, regulation, and relief equipment for gas meter sets.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

1. Investigates, analyzes, and determines solutions related to meter services with the goals of achieving customer
service objectives and PSC mandated targets. (60%)

2. Audits and maintains all related records including meter data, maintenance plans and equipment certification
records. (10%)

3. Provides the technical support to validate/correct and deliver metering data for accurate and timely customer
billing. (25%)

4. May Supports Gas Field Measurement and Gas Operations with the design and building of gas meter sets for
elevated pressure and large C/I services. (5%)

Financial Responsibility:

Responsible for delivering accurate data and billing information for complex billing situations.


Education & Experience Required:

• Associates Degree with one year of analytical experience (understanding complex billing data, advanced excel)
• High School/GED with at least three years analytical experience (understanding complex billing data, advanced


• Strong verbal and written communication skills in order to provide meter data in an understandable format and
effectively communicate across multiple groups to ensure accurate billing for customers
• Self-motivated and results oriented.
• Ability to manage multiple concurrent assignments such as meter management, meter data analysis, meter
testing, and project support.
• Strong detailed orientation and planning skills with a customer focus to ensure timely and accurate customer bills
• Demonstrated analytical skill in understanding complex billing and metering
• Excellent system skills including but not limited to Excel and SAP

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to

apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
877-387-9061 or