Analyst - Customer Billing (CMP) 65507 in Augusta, ME at Avangrid

Date Posted: 8/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Augusta, ME
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Publication date: 27.08.2018
REFERENCE: 5099709201

Company: Central Maine Power Company
Department: Customer Billing
Job Title: Analyst - Customer Billing (2 positions)
Reports to: Supervisor, Billing (CMP)
Location: Augusta, ME, US

Business and Department
CMP-ME-Augusta General Office


Leads work that supports customer service, metering and billing including OpCos T&D service, energy suppliers,
special contracts, Summary billing and Net Energy Billing. Accountable for accuracy and timeliness of billing as
well as monthly reports and assumes responsibility for resolving any billing or reporting problems or issues as they
arise such as bill out of balance and resolution various billing exceptions. May assist with the implementation of
price changes and assists with testing new or updated price changes, new or updated business processes . Strong
desire to satisfy the customer and reports for duty in storm situations.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

1. Completes data collection and analysis to form conclusions that drive decision-making. Duties include, but are
not limited to: (50% P)
a. Resolution of billing exceptions and outsorts using Business Process Exception Management system.
b. Setup or remove customers from Summary billing,
c. Setup, change, process manual Net Energy billing accounts.
d. Report review as needed.
2. Participates in the implementation of system changes and assist with the development and testing of new
processes. Activities may include but are not limited to: Development of new processes, testing and
implementation, billing design, special contracts, department and company audits, business and system interfaces
to other work processes. Identifies and resolves system problems including billing problems and bill out of balance.
(20% P)
3. Monitor transmission billing accounts to ensure they are billed and outsorts released prior to month end close.
Resolves any related issues. Maintains process documentation and ensures effective and consistent compliance
with internal controls. (10% S)
4. Coordinates and leads the work activities of teams who support customer service processes and ensure

adherence to operational policies and procedures. Uses knowledge/skill with data sources, databases and analysis
tools to provide analysis to the organization to drive performance. (10% S)
5. Supports the development of strategy and plans to achieve key corporate objectives. (10% S)


Education & Experience Required:

•Bachelors Degree preferred or Associates Degree with a minimum of 3 years relevant experience preferred or
High School/GED with a minimum of 5 years relevant experience required.
•Experience with customer service policies, practices, filed rate tariffs, accounting principles is preferred.
•Intermediate to Advanced knowledge with the use of Microsoft Office Excel and Word.


•Strong communication skills.
•Strong decision making, analytical, problem solving and organizational skills.
• PC skills including MS Office Suite.

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

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833-246-6347 or