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Analyst - Credit & Collections in Augusta, ME at Avangrid

Date Posted: 4/1/2019

Job Snapshot

Job Description


Responsible for the analysis and reporting of credit and collection data. Coordinates and improves collection activities within the division and with outside agencies to assure prompt, courteous and proper collection in adherence with regulatory guidelines and state law. Works from final bill reports sending out credit letters, working out payment arrangements, identifying balances that can be transferred, referring accounts to collection agencies, and preparing monthly reports.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

1. Develop customized analysis and reports regarding credit and collection information from all areas of performing credit and collection duties.(35%)

2. Provide budget support to management including budget preparation and variance analysis and reporting. Also provides credit and collections analysis to managers in order to support corporate goals. (30%)

3. Processes accounts with overdue bills for non-payment. Coordinates proactive calling campaigns and field collections for residential and non-residential customers with arrears.(10%)

4. Works closely with management to develop, improve and implement collection process.(10%)

5. Prepares and maintains credit and collection records, files and reports. Maintains follow-up files for special handling of accounts as required.(10%)

Skills and Requirements

Bachelors Degree preferred. Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.


• Working knowledge of customer service and collections policies and practices.

• Strong communication skills.

• Effective problem-solving and organizational skills.

• Strong analytical ability.

• Able to multi-task.

• PC skills, including MS Office Suite.

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or