Analyst - Billing (UIE 65775) Orange, CT in Orange, CT at Avangrid

Date Posted: 8/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orange, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/30/2018

Job Description

Publication date: 30.08.2018
REFERENCE: 5100380501

Company
Company: United Illuminating (UIE)
Department: Customer Service
Job Title: Analyst - Billing
Reports to: Supervisor - Business Support and Solutions
Location: Orange, CT
Cross Company Responsibility: Yes

Business and Department
UI - 100 Orange
Orange,CT

Description
JOB SUMMARY:

Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

This position provides functional/business analyst support to the Senior Business Systems Analyst in the Billing
area. From an operational perspective, the team member in this position will review daily error logs and conduct
root cause investigation and analysis into billing and invoice related problems in both test and production
environments. From an enhancement perspective, the team member in this position will conduct and support
business analyst efforts for all phases of the development life-cycle including requirements definition, functional
design, testing, and production implementation.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

• Assist with establishing Billing / Invoicing metrics to ensure the billing system is operating as designed.
• Daily review of billing and invoicing error logs. These job logs provide a status of the results from the previous
nightly batch cycle.
• Analysis areas include both success and failure points, such as exceptions and error conditions.
• Conduct investigation and analysis to uncover root cause of billing and invoice related problems in both
development and production environments.
• Management of billing and invoice related defects. This includes severity level classification and work order
prioritization.
• Work closely with IT development resources and the Senior Business Systems Analyst on solution alternatives to
resolve billing and invoice related defects and new development.
• Work closely with IT and the Senior Business Systems Analyst to establish standards, procedures, and
documentation of SAP system enhancements.

• Support and educate the various business units on key and significant changes to billing or invoicing.
• Lead development of test plans to support Quality Assurance testing efforts surrounding billing and invoicing for
both production related defects and new development.
• Lead review and validation of testing results for both production related defects and new development efforts.
• Conduct required testing of changed Billing or Invoicing configuration to ensure accuracy.

Requirements
JOB REQUIREMENTS:

Education & Experience Required:

• Bachelor's Degree in related field with a minimum of three to five years relevant experience preferred. Associates
Degree in related field with a minimum of six to eight years relevant experience required.
• Requires five or more years of experience in performing analyses with direct experience in a customer billing
environment preferred. Strong knowledge of SAP required for testing scenarios and troubleshooting complex billing
exceptions.
• Other requirements include strong quantitative skills with efficient and expert capabilities in Excel and Access or
other similar programs, strong written and verbal skills.
• Must be self-directed and have demonstrated initiative.
• Demonstrated strong problem solving and analytical proficiency.

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
877-387-9061 or careers@avangrid.com