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Supervisor Customer Charged Services (CNG 71428) East Hartford, CT, US in East Hartford, CT at Avangrid

Date Posted: 3/13/2019

Job Snapshot

Job Description

Publication date: 12.03.2019
REFERENCE: 5109697301


Company: Connecticut Natural Gas
Department: Gas Operations
Job Title: Supervisor Customer Charged Service

Location: East Hartford, CT
Cross Company Responsibility: Yes

Business and Department
CNG - East Hartford
East Hartford,CT


Provides both administrative and field supervision to bargaining unit
Service Technicians; resolves customer complaints; responds to
emergency situations and established positive working relations with
other operations related departments.

Key Responsibilities:

Supervises daily activities of field personnel responsible for the
repair of and safe operation and installation of customer gas equipment,
including compliance of various codes related to gas appliances. Develops and promotes a high standard of work
by coaching and monitoring
service technicians.

Responds to all emergency situations as needed, and provides on-
call/service center coverage as scheduled. Collaborates with contractors, builders, and fire officials regarding the
administration and compliance of federal safety standard. May also be responsible for dispatch operations and
assigning field crews to perform service work. Trains and advises customer service staff on billing and service

Responsible for daily payroll records and monitors various activities of
customer service meter programs. 2-4 years of experience with gas utilization equipment required. Gas industry
operations experience is required.
Technical knowledge in gas utilization, pipe product, appliance parts
and customer service skills

-HVAC certification is desirable
-PST or better
13 Years

Note: The above Key Responsibilities/Duties are not intended to be all
inclusive. Employees in this position may be required to perform other
related aspects of the job not listed above or listed under Purpose/Major
Objectives as assigned by the supervisor.

Each employee must accept responsibility for their own safety and health
as well as the safety and health of their fellow employees.


High School Diploma

Associate’s degree is preferred. Administrative, communication and
decision-making abilities. Strong leadership/managerial skills.
Must be available 24/7

This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,

veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
833-246-6347 or

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