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Supervisor - Conservation & Load Mgmt (UIL 71417) ORANGE, CT, US in Orange, CT at Avangrid

Date Posted: 2/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    Orange, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Publication date: 08.02.2019REFERENCE: 5109697501


Company: UIL HoldingsDepartment: Customer ServiceJob Title: Supervisor - Conservation & Load ManagementReports To: Manager – Delivery of CLMLocation: ORANGE, CT, USCross Company Responsibility: Yes

Business and DepartmentUIL - 180 OrangeNew Haven,CT


Job Summary:

Scope of Work: Main duties, settings, geography, reporting relationships, and other relationships:
•Responsible for supervising one of the various groups within the Delivery of CLM Programs and Products team.
•Optimize the delivery of CLM products, programs, and services to exceed goals, and maximize customer andshareholder value.
•Approval processes, technical and engineering support, project management, program performance and metrics.
•Supervises the day-to-day operation of the CLM team which includes budgeting, regulatory.
•Provide leadership and guidance to the Delivery of Conservation & Load Management team.
•Responsibilities include coordination of work efforts, accountability for performance targets for the group andsupervision.
•Collaborate with functional business groups to understand and define business requirements, identifying solutionsand coordinating the implementation of the solution.
•Number of direct reports will range from approximately 8 to 15.
•Position may be responsible for these functions for every individual Operating Company at an Avangrid Networkslevel.
•Position reports to and will be accountable to the Manager of Delivery of CLM Programs and Products position.
•Coordinate and provide effective identification, communication, prioritization, justification and documentation in theresolution of issues and projects, within the end-to-end sales process incorporating functions within CustomerService, Engineering, Operations, IT, Legal, and other internal and external Strategic Business Partners.

Major Roles and Responsibilities (Scope of work - range of responsibilities):
•Supervise and provide guidance to functional groups within the CLM Delivery team to maximize deliveryeffectiveness for the benefit of customers and shareholders.
•Deliver energy savings to customers within approved budgets.
•Establish, maintain and leverage relationships with stakeholders and influencers .
•Anticipate changing energy landscape and provide strategic input annual planning documents to deliverinnovative, cost-effective products and services to customers.
•Administer agreements with vendors, contractors and trade allies as needed to support CLM and technical serviceareas.

•Work closely with Research and Strategic Communications to develop appropriate.
•CLM marketing to improve delivery and success of product and service offerings.
•Provide supervision, coaching, counseling and performance feedback to team members.
•Handle routine personnel issues.
•Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement,rewards high performance, and promotes opportunity.
•Support and initiate training efforts to help strengthen employee’s skills and knowledge to help advance theircareers, strengthen the organization and contribute to Avangrid’s goal attainment.
•Identify and implement streamlining and improvements to achieve maximum results
•Monitor results and direct appropriate modifications in process design and procedures to keep goals on target.

Additional Responsibilities
•Implement strategies to promote CLM program offerings
•Assist Manager to define, measure and improve Customer satisfaction levels through CLM product offerings
•Maintain familiarity with other processes to identify products and services that enhance cross-selling opportunities
•Ensure that all activities and processes are in compliance with Sarbanes Oxley, Avangrid’ s business code ofconduct, Rules of Employment and all other pertinent company policies
•Assist in the establishment of resource requirements, implementation of technology, goals, and objectives requiredto promote a clear direction and improve efficiency / reliability of processes
•Collaborate with regulators, and other internal stakeholders to implement system changes to meet complianceinitiatives and changing customer and market expectations
•Support and advocate on behalf of the Company through testimony and discovery processes


JOB REQUIREMENTS:Education & Experience Required:

•Bachelor’s Degree with a minimum of 4 years relevant experience preferred
•Associates Degree with a minimum of 7 years relevant experience required
•Proficient in Microsoft Excel, Word, and Power Point applications is required

•Experience with Customer Service business processes
•Experience with Salesforce, SAP CRM, and/or other sales tracking systems
•Experience directing or managing a large group of employees
•Proficient in Microsoft Excel, Word, and Power Point applications.
•Experience managing multi-line budgets.
•The position requires leadership skills, analytical thought processes and the ability to work well with other groupswithin Customer Service, Gas Operations, Legal, Regulatory, and Engineering.
•Partner and interact with Regulators, Municipal Leaders, and other policy makers as required.
•Knowledge of Gas and Electric Rates.
•Ability to balance the administration of budgets, staffing needs, and performance management goals andobjectives.
•Strong analytical, interpersonal, verbal and written communication skills.

This opportunity will offer

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualifiedindividuals based on their status as protected veterans or individuals with disabilities, and prohibit discriminationagainst all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action toemploy and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,gender identity, or national origin, protected veteran status or any other status protected by federal, state, or locallaw. The Company is committed to a policy in all of its employment practices of equal opportunity without regard torace, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,veteran status, sexual orientation, or other protected status.

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