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Lead Analyst - SAP Support (ASC 70745) Orange, CT, US in Orange, CT at Avangrid

Date Posted: 2/5/2019

Job Snapshot

Job Description

Publication date: 05.02.2019REFERENCE: 5109255903


Company: Avangrid Service Company (ASC)Department: Network Applications, ITJob Title: Lead Analyst-SAP SupportLocation: Orange, CT, USCross Company Responsibility: YES

Business and DepartmentASC-CT-OrangeOrange,CT



Responsible for prioritizing SAP Support Team responsibilities related to providing design, configuration and adhoc/custom reporting capabilities to the business units. Serves as primary contact with SAP end users and processowners in a specified business area to understand ongoing process requirements (changes, modifications,improvements) and ensuing overall SAP data integrity for Billing and Collections


1. Analyze current business processes and scenarios; creates solutions thru design, configuration, or customdevelopment that meet client needs. Prepare specifications and test business solutions according to functional andtechnical requirements.

2. Acts as team leader for SAP Support Analysts; leads prioritization and planning of SAP Support Teamresponsibilities in billing and collections area; develop and evaluate plans to be carried out by others.

3. Lead team of SAP functional analysts and coordinate integration points between SAP IS-U and CRM modules toensure overall process

4. Provides timely and accurate solutions to business areas including unresolved SAP user requests from theservice desk.

5. Develops, maintains and updates documentation including Business Process Procedures (BPPs), referencematerials, training materials; ensure that it adheres to organizational standards

6. Provide end user training and end user support as required.

7. Completes Service Pack review and tests for all clients, (OSS support.)

8. Identifies available SAP functionality not currently being utilized.

9. Coordinates the definition, review, testing and approval of SAP security access for a specific user group.



Skills/Abilities:- Able to work with others to design effective processes and system solutions- Strong focus on solution quality- Able to multi-task and work under tight deadlines- Capable of business process to technology translation- Must be able to work independently with little to no supervision- Good presentation, communication, listening, and correspondence skills- Have strong desire to excel

Experience/Training:- At least 5-8 years of IT experience, including SAP Support experience.- Detailed, cross module SAP integration knowledge including SAP IS-U, Billing and FICA is preferred.- Broad knowledge of the principles, practices and procedures of the specific business unit is desirable.- Strong knowledge of customer service functionality.

Required Education: Bachelor of Science degree in Computer Science, Information Systems, Mathematics, or arelated field. Equivalent work experience is acceptable.

This opportunity will offer

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of

41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualifiedindividuals based on their status as protected veterans or individuals with disabilities, and prohibit discriminationagainst all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action toemploy and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,gender identity, or national origin, protected veteran status or any other status protected by federal, state, or locallaw. The Company is committed to a policy in all of its employment practices of equal opportunity without regard torace, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,veteran status, sexual orientation, or other protected status.

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