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Lead Analyst - Customer Serv Performance in Binghamton, NY at Avangrid

Date Posted: 4/1/2019

Job Snapshot

Job Description



Scope of Work - Describe main duties, settings, geography, reporting
relationships, other relationships:

  • Responsible for preparation of monthly financial variance reports for Avangrid Customer service. Responsible for the monitoring of expenses and account analysis for Customer Service guiding managers/supervisors and their administrators with budget planning, variance analysis, procurement processing and issue resolution. Works with Control and Admin organizations to ensure following financial and procurement guidelines.
  • Support development and preparation of financial analysis training and tools to help managers/supervisors and their administrators with budget variance and cost management analysis. Support monitoring cost management metrics, reporting results and providing benchmark analysis.
  • Support Customer Service performance process analysis, to increase efficiencies and/or reduce costs. Coordinate benchmarking responses and analysis to ensure data accuracy.
  • Support coordination of Avangrid Customer Service compliance planning.  Provides back-up and support to monitor controls to ensure compliance to SOX Act internal controls, Business Continuity Plans and  Records Retention ensuring accurate documentation and compliance to controls/plans/schedules., Support  coordinating, preparing and distribution of all Customer
    Service internal and regulatory performance reporting.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  1. Provides monthly financial variance data to managers/supervisors and other financial leads for analysis of monthly financial data, analyzing trends, and issue resolution for Avangrid Customer Service. Facilitates gathering of monthly variance explanations for Avandrid Customer Service.
    Analyses trends and prepares monthly variance report for executive level review. 23%
  2. Develops data gather tools and coordinates quarterly forecasts, yearend forecasts and annual financial planning for Avangrid Customer Service and prepares data for loading into financial systems. Validates load to expected results and develops final report for executive level review.
  3. Supports development and maintenance of financial management tools. 17%
  4. Coordinates, prepares and distributes all Customer Service financial, performance reporting, including but not limited to regulatory mandated reports, Priority Reports,  and Customer Service Operating Reports. 20%
  5. Customer Service performance and process analysis by participating or leading business process analysis, and cost management initiatives, and benchmarking initiatives. 8%
  6. Supports Coordination of all IUSA Customer Service compliance monitoring, including but not limited to SOX key controls, IUSA internal controls, CS VP/CEO Mandates Certification, and
    Business Continuity plans to ensure compliance. Develops and maintains annual compliance plans. 18%

Supports coordinated response to internal audit reports for Customer Service
to ensure compliance 3%

Skills and Requirements

Education Required:

  • Bachelor’s Degree in business with financial or accounting or
    related field and 3 years financial planning or customer service
    experience, or
  • Associates Degree with financial or accounting or related field with at least 5 years financial planning or utility customer service experience, or  
  • 5 years utility customer service experience and 2 years financial planning experience

    - Strong analytical and problem-solving abilities.
    - Strong financial analysis ability
    - Strong presentation and facilitation skills
    - Excellent written and verbal communication skills.
    - Demonstrated leadership skills.
    - Demonstrated ability to manage multiple priorities and projects
    - Demonstrated ability to work with all levels of organization, desired
    - Demonstrated collaboration and team building skills, desired
    - Able to travel
    - Knowledge of utility Customer Service business practices, desired
    - Advanced Microsoft office suite experience
    - Business Warehouse and/or Access Dbase reporting experience, desired
    - Financial planning experience, desired


  • Business global view
  • Communication and influence
  • Customer orientation
  • Flexibility and globalization
  • Initiative
  • Innovation and inventiveness
  • People development
  • Results achievement and continuous improvement
  • Team Work
  • Team management

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or